常見問題 Frequently asked questions


參加商舖可在電力公司的電子賬戶取得過去12個月的電費單或用電記錄。如其電子賬戶沒有提供相關資料,可透過以下途徑要求電力公司提供。
The participating shops can retrieve the electricity bills or usage records of the past twelve months from its electronic account under the electricity company. If such information is not available in the electronic account, you may request the records from the following electricity companies.

中華電力有限公司
查詢電話:2678 2678
傳真號碼: 2678 6368
網上查詢:https://services.clp.com.hk/zh/eform/

CLP Power Hong Kong Limited
Enquiry number:2678 2678
Fax number: 2678 6368
Online enquiry:https://services.clp.com.hk/en/eform/

香港電燈有限公司
查詢電話:2887 3411
傳真號碼:2510 7667
短訊查詢:6681 3411
電郵:cs@hkelectic.com 

The Hongkong Electric Company
Enquiry number:2887 3411
Fax number:2510 7667
SMS enquiry:6681 3411
Email:cs@hkelectic.com 

如有查詢,請與監管局任先生(電話:2151 2921)或高小姐(電話:3628 9732)聯絡。
For enquiry, please contact Mr Yam at 2151 2921 or Ms Ko at 3628 9732.